At West Creek Home Health Care Services, we respect your privacy and are dedicated to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.
By continuing to use our website or engaging with our services, you acknowledge and agree to the practices described in this policy. Please review it carefully to understand how your personal data is handled.
> Information We Collect
We may collect the following types of personal information:
- Identifiable Information: Includes your name, email, phone number, mailing address, and other details you provide via forms or communication.
- Phone Numbers for SMS: If you provide a phone number, you are giving explicit permission to receive SMS messages related to our services.
> How We Collect Information
We gather data through:
- Direct Submission: When you fill out online forms, sign up for updates, request services, or contact us via phone or email, we collect your provided personal information.
- Automated Technologies: When you browse our site, we automatically collect technical data such as IP address, browser type, device information, operating system, and site usage patterns. We also use cookies and tracking tools to enhance user experience.
- SMS Consent: Providing your phone number gives us permission to send SMS messages related to our services. This consent is explicit and specific.
> How Your Information Is Used
We may use your information to:
- Provide and manage our home care services
- Communicate with you, including responding to inquiries
- Enhance and personalize your experience on our site
- Send promotional updates, offers, or service information if you’ve opted in
- Monitor site traffic and improve website performance
> Sharing of Information
We may share your data only under the following circumstances:
- Service Providers: With third-party vendors who help maintain our operations, strictly for service delivery and under confidentiality agreements.
- Legal Compliance: If legally required, we may release your information in response to subpoenas, court orders, or government inquiries.
- SMS Privacy: Phone numbers collected for SMS will not be shared or sold for marketing purposes.
> SMS Terms & Conditions
Types of Messages You May Receive (if you opt in):
- Appointment reminders
- Follow-up notifications
- Billing-related messages
- Occasional offers or service updates (if applicable)
Message Frequency: Varies by communication type. Expect up to several messages per week based on your engagement.
Standard Message Rates: Your mobile carrier’s data or messaging rates may apply for SMS communication, whether domestic or international.
> How to Opt In and Out
Opt-In Methods:
- Verbally, during a conversation
- Submitting an online request form
- Filling out a written form
Opt-Out Options:
- Reply “STOP” to any text you receive
- Contact us directly to remove your number from our messaging list
- Choose not to check the SMS box on any forms if you don’t wish to receive texts
> Your Choices and Control
You have the right to:
- Access or Correct Your Data: Contact us to update or view your personal information.
- Manage Communications: You can opt out of marketing communications at any time using the unsubscribe instructions included in our messages.
> Data Protection
We apply reasonable technical and administrative safeguards to protect your personal data from unauthorized access, misuse, alteration, or loss.
> Policy Updates
This policy may be revised periodically to reflect operational changes or legal updates. The revised version will be posted on our website with a new “Last Updated” date.
> Contact Us
For any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us directly at:
West Creek Home Health Care Services
Phone Number:
661-607-4313
Fax Number:
661-422-3850
Email Address:
adminservicesinfo@westcreekhomehealth.com